You’ve Found Your New Community Management Agency
#1 Community Management Agency Australia
At Eight Clients, we understand that your brand’s heartbeat is its community. It’s not just about the numbers; it’s about the people, the conversations, and the relationships that turn casual social media user into loyal customers. And let’s face it, in the digital bazaar of social media, your online reputation is your currency.
Engaging communities on social media is at the heart of what we do. We dive into the heart of conversations, responding to comments, addressing questions, and sharing content that resonates with your audience. Our focus is on building genuine connections, fostering relationships with influencers and community members alike. By becoming a trusted voice within these communities, we help cultivate a sense of loyalty and participation around your brand. Our approach ensures that your audience is not just following you, but is actively invested in your company and its mission.
What It Is
What Is Community Management?
Community management isn’t just a piece of the social media management puzzle—it can make or break it. Whether you need to contact potential clients through inbound comments, answer questions online on social media platforms, or actively reach out to potential clients, we have the solutions you need.
While traditional marketing aims to expand your customer base, our community management takes it a step further. We focus on nurturing relationships through regular, personalised human interactions, fostering a sense of community that leads to loyalty and sales. Our approach helps prospects understand why your brand is the brand to look out for, ensuring that every engagement opportunity is maximised.
The Role Of A Social Media Community Manager
Think of a community manager as the behind-the-scenes hero of your brand’s social media presence. They engage with your audience and provide thoughtful responses to comments and inquiries. Vigilant in upholding the integrity of your online community, they moderate discussions and manage inappropriate content with discretion. Additionally, they collaborate closely with your content team, offering insights and feedback to keep your social media strategy sharp and effective.
Maximising Your Social Media Community
The How To’s of Community Management Solutions
At its core, social media is all about generating engagement. With our expert social media consultancy, community management maintains the momentum that you’ve built with your business and your brand. Effective community management solutions also shield your business from reputational damage in the event of a crisis. When a brand has great community management, this brings about lead generation, turning active community participation into valuable leads for your business.
Social media thrives on engagement, and our community management solutions are designed to amplify this.
Generating Buzz and Creating Conversations
We ignite the spark that gets people talking about your brand. By crafting and sharing content that resonates, we initiate and sustain buzz-worthy conversations, ensuring your brand stays at the forefront of your audience’s minds.
Interacting and Engaging in Meaningful Conversations
True engagement is more than just automated responses; it’s about humanising your brand. We delve into meaningful interactions with your customers, showcasing the human touch behind every post and reply. By understanding their needs and perspectives, we ensure that each response is personalised and thoughtful. This approach not only addresses concerns but also connects on a human level, transforming every interaction into a step towards a stronger, more authentic relationship with your audience.
Building Relationships That Convert
At the core of our strategy is the goal to turn every follower into a loyal customer. By nurturing these relationships through consistent, thoughtful engagement, we help build a community of brand advocates. This loyalty doesn’t just boost your online presence; it translates into tangible sales growth, as a loyal community is more likely to choose your brand time and again.
To see these strategies in action, explore our success stories with brands like Hills, Next Story Group, and Indomie, where our teams have built vibrant communities, driving tangible results. Discover how we can tailor these strategies to elevate your brand’s social media presence.
What Our Clients Say About Our Social Media Services
Reasons To Get Your Strategy
How Can Our Community Management Service Scale Your Business?
The Fans
Do You Need Social Media Community Management?
Social media community management is essential to your online customer service. It’s all about nurturing, growing and moderating the fans, followers and commenters on your branded socials. Usually, a community manager, or community management solutions team, spend their day replying to comments and concerns, escalating problems to the right people, encouraging engagement and reporting back to the other teams.
Build Positive Online Communities
At their core, social community management solutions are all about generating engagement and keeping the momentum that you’ve built with your business and your brand. Whilst traditional marketing focuses on increasing the number of customers, those relationships need to be precisely managed.
Customer Retention
Develop Genuine Relationships
There is simply no point in spending huge amounts of time, money and energy in getting new leads, when they can disappear overnight because they didn’t feel connected to your brand or business.
The new reality is that consumers have so many different options, in any market – whether it’s traditional retail, eCommerce, finance or fitness. This means it’s the Customer Experience and relationship-driven aspect of a company that will keep consumers loyal.
Our community management solutions are specifically designed with customer retention in mind. We care about building positive online communities that bolster your brand and enrich your revenue.
Benefits
Engaging Your Community
Answer Questions & Avoid Complaints
Do you need a strategy that takes care of customer response and customer complaints, whilst increasing engagement across your social channels simultaneously?
Do you want us to reply directly to each person who likes, comments or even subscribes to your channels? We can make it happen.
Eight Clients creates community management solutions that are customised to the needs of your business.
Social Media That’s Right For Your Business
Do you want us to spend more time understanding the mindset of your customers and crafting longer-form responses to their questions?
The more information you can gain from your customers, the better you can meet their needs. This ethos is embedded in our community management services.
Or maybe you’d like us to spend time focusing on only the social channels that work best for your audience? LinkedIn might be a way better fit than Facebook, for example.
And even if you don’t know, we will happily offer our advice and expertise about the best data and strategies to use in order to find out.
Get Positive Comments, Ratings & Reviews
So, what are community management solutions and what does a successful strategy look like? And, how do we deliver this at Eight Clients?
Simply put, our Community Managers will act as the Face Behind Your Brand. We’re great at creating exciting and engaging conversations – turning casual followers into paying customers.
Bad review? No problem. Need to give customers instructions on how to use your product or find your business? We’re your talking GPS and instruction manual.
Whatever your business does, we understand how to speak to your customers in their own language, and through monitoring your social pages, we work to ensure that no comment, review or complaint slips through the gaps.
Attract Followers And Drive Growth
What does this look like in practice, then? First of all, we work closely with you to understand your goals.
We want to know what your dream outcome is going to be from community management solutions.
Community management solutions mean: Less customer churn, so you can make more money. Fewer complaints, so you can spend more time improving the product. A pristine online image, so your customers to grow your brand for you via word of mouth.
We can help you achieve all of these. Just as importantly, we work together to define how to *measure* these outcomes, so that you can justify the ROI of the services you’re spending money on.
Plans
Community Management Plans
Customer Connection
Eight Clients can provide you with a highly tailored social community management plan. It’s the strategy to achieve the level of customer connection required for success, in today’s hyper-competitive online business environments.
From Start To Finish
Our plans take into account your market, customers, and what they love about doing business with you and your brand. From start to finish, we will work with you so you understand our community management solutions and how they can best help your business.
Reduce Complaints
We can reduce the number of complaints, minimise the time it takes to resolve complaints, or even eliminate certain types of complaints completely. Useful if you want to blow competitors out of the water!
The Approach
A Two-Tiered Approach To Community Management
So now we’ve defined what success looks like for you and how you’re going to measure it, what next?
Broadly speaking, Eight Clients delivers two types of Social Community Management services:
1. Inbound community management
2. Outbound community management
Whether you’d like one or both simply depends on how extensive and ambitious your Community Management goals are going to be.
Inbound Community Management looks at managing all comments, likes and posts your brand receives from customers and engaged parties online. These might be customer support or sales inquiries.
Outbound Community Management reaches out to potential new customers, and engage with them in order to build their sense of relationship with a brand
Doing more of the second means we can build a reliable, generative system for identifying and targeting potential new clients which means further growth for your business.
Tools
Facebook Community Management Tools
Is your business trying to generate revenue via Facebook? If so, our community management services are essential to your success. We can put you ahead of the competition and create a marketplace that drives traffic and increases engagement.
We do this with a range of techniques that are specific to Facebook. We’ve spent years developing a suite of services specific to the platform. Our aim is to create thriving communities and increase engagement.
We want your customer to be able to come together to post positive experiences of your products and services and share tips, tricks and content. It’s hard to put a price on this kind of online community. But we see our Facebook Community Management Tools generating real revenue for our clients, every single day.
Interested in diversifying your social media presence?
Explore Our Other Services
Instagram Marketing
Harness the power of visual storytelling with our Instagram Marketing services. From curated posts to engaging stories, we help brands shine on Instagram.
TikTok Marketing
Dive into the world of short-form video with our TikTok Marketing strategies. We craft viral campaigns that resonate with the TikTok audience, ensuring maximum engagement.
Threads Marketing
Engage in deeper conversations with your audience through Threads. Our Threads Marketing approach focuses on personalised interactions, fostering stronger community ties.
UGC Agency
Leverage authentic content from your audience with our User-Generated Content (UGC) strategies. We help brands amplify genuine voices, building trust and credibility.
Where We Are
Community Management Agency Locations
We work with clients throughout Australia. Contact us to learn more about how we can help your business grow.
Melbourne
Sydney
5 Martin Pl, Sydney NSW 2000, Australia
Brisbane
Canberra
Level 12,/224 Bunda St, Canberra ACT 2601, Australia
Perth
152 St Georges Terrace, Perth WA 6000
Our Blog
Our Blogs Around Community Management
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“Is Facebook Marketing Right for You? Find Out Now!” Explore the essentials of Facebook marketing and determine if it’s a good fit for your business. Learn how to craft strategies that resonate with your audience and keep up with the latest in Facebook’s dynamic marketing landscape. Perfect for anyone looking to boost their brand’s social presence.
Understanding Community Management for a Brand
What is Community Management for Your Brand? Community management on social media is not just an optional add-on for brands; it can make or break a brand’s success in the digital landscape. A well-executed community management strategy is crucial because it directly...
FAQs
Community Management Agency
Less But Better
Fewer Clients Means Greater Results
Tailored Community Management
Your Brand’s Digital Pulse
So, how do we ensure your brand is the one they trust? By offering community management solutions that are as unique as your brand. Whether you’re looking to start fresh or aiming to elevate your current online presence, we’ve got the expertise to make it happen.
We tailor our pricing packages to fit snugly with your goals. From managing those crucial online ratings and reviews to sparking engaging conversations that resonate with your audience, we’re all about delivering results that you can see and feel.
Curious about the numbers? Let’s chat.
