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Understanding Community Management for a Brand

What is Community Management for Your Brand?

Community management on social media is not just an optional add-on for brands; it can make or break a brand’s success in the digital landscape. A well-executed community management strategy is crucial because it directly impacts brand perception, customer satisfaction, and overall business growth. By actively engaging with your audience, responding to their queries, and addressing their concerns in a timely manner, you build a positive brand image and foster trust among customers. A strong online community also becomes a powerful marketing asset. Satisfied customers are more likely to recommend your brand to others, leading to increased brand advocacy and organic growth. Neglecting community management can have a negative impact on your brand. Ignoring customer feedback or failing to respond promptly can result in negative sentiment, damaging your brand’s reputation and potentially leading to lost customers. Investing in effective community management practices is not only essential for nurturing relationships with your audience but also for safeguarding your brand’s reputation.


The Role of a Community Manager

Community management plays a crucial role in establishing a strong brand presence and fostering meaningful connections with the target audience. It covers proactive management and engagement with online communities on social media platforms. Unlike a social media manager who focuses on content creation and strategy, a community manager is responsible for nurturing relationships, facilitating conversations, and addressing queries and concerns. The importance of community management on social media cannot be overstated. It enables brands to build trust, loyalty, and advocacy among their followers. By actively listening to the community, understanding their needs, and providing valuable insights, brands can tailor their messaging and offerings accordingly. Implementing best practices such as prompt and personalised responses, fostering a positive environment, and organising engaging activities can significantly enhance community engagement and brand reputation. For brands seeking to optimise their social media community management, partnering with a specialised community management agency can provide valuable expertise and comprehensive services tailored to their unique needs.

 Best Practices for Community Management


 Community Management Strategies


Creating a successful community involves several important steps. First, identify your target audience and understand their interests and preferences. This will help guide your community-building efforts. Choose the right platform, considering where your audience is most active. Establishing a consistent brand identity by defining your tone and voice is crucial. Determine the appropriate language, style, and personality that align with your brand values and resonate with your audience. A well-thought-out content strategy is essential, focusing on valuable, relevant, and engaging content. Encourage user-generated content to foster a sense of ownership and belonging. By following these steps, you can lay a solid foundation for creating a vibrant and active community around your brand.


Building Your Community


Building a thriving community around your brand involves a strategic and dedicated approach. Engaging with key influencers in your industry, sharing their content, and participating in discussions can attract their followers to your community. Social listening tools are essential for monitoring online conversations about your brand, enabling you to engage with customers discussing your products or services and strengthening relationships. Collaboration with complementary brands or influential individuals in your niche allows you to tap into new audiences and build diverse communities. Although building a community requires time and effort, leveraging influencers, utilising social listening tools, and fostering collaborations can establish a strong and engaged community around your brand.


Hiring a Community Manager


Your brand will need someone who is genuinely passionate about your brand or product. A community manager who believes in your brand’s mission and values will be better equipped to engage and connect with your audience authentically.

Experience in building and growing successful communities is also crucial. Look for a proven track record in community management, preferably within your industry or a similar field. They should have a solid understanding of community dynamics and be able to implement effective strategies to foster engagement and growth.

Strong communication skills are essential for a community manager. They should be able to effectively convey information, engage in meaningful conversations, and address customer inquiries or concerns. Responsiveness is key, as community managers need to be prompt in their interactions and demonstrate attentiveness to community members’ needs.

Experience in social media management is vital. A community manager should be well-versed in various social media platforms, knowledgeable about industry trends, and adept at leveraging social media tools and analytics.


Preview of The Most Successful Community Strategies in Social Media



A brand that excelled in community management on social media making them the leading noodle brand in Australia. With over a million worldwide social communities and 50,000 in Australia alone, Indomie has cultivated a fiercely loyal following. The brand’s engaging content consistently captures the attention of their fans, resulting in remarkable levels of interaction.


Indomie Australia achieved an impressive average engagement rate of 4.7%, far surpassing the industry average of 1.69% for the Food & Beverage sector. This remarkable engagement rate translates to nearly 40,000 engaging comments across all social platforms. These figures serve as a testament to the outstanding success of their community management strategy.



StrangeLove, the premium Australian tonic brand known for its unique and playful approach, has also excelled in community management on social media. Embracing their quirky brand identity, StrangeLove adopts a tongue-in-cheek tone across their social channels. However, their community management strategy extends beyond direct customer communication.

In addition to engaging with customers, StrangeLove employs an outbound community management approach. This involves strategically identifying venues and potential leads to interact with through highly targeted hashtags and locations. Remarkably, this strategy yields a high response rate for the outbound comments made by the brand.

Through a combination of inbound and outbound community management strategies. By leveraging their brand’s unique voice and engaging with their audience, StrangeLove has created a vibrant and loyal community around their products.


The Future of Community Management for Brands


The future of community management for brands is poised to witness significant advancements and shifts. With the continuous rise of social media platforms and evolving customer expectations, brands are recognising the crucial role of community management in fostering strong relationships with their audiences. In the coming years, brands will leverage advanced analytics and artificial intelligence to gain deeper insights into their communities, enabling them to deliver personalised and targeted content. Community managers will be pivotal in building authentic connections, proactively engaging with users, and managing online reputation. The future of community management will revolve around creating inclusive spaces, facilitating meaningful interactions, and harnessing the power of data-driven strategies to cultivate thriving brand communities.



Leverage Your Brand’s Potential, Steal Our Ideas for the Best Community Management Strategies


Don’t miss out on the opportunities that a community management strategy can bring to your brand. Using our innovative approaches, you can steal our ideas and gain a competitive edge in the market. Our customised proposal covers a comprehensive range of community management services, including engagement strategies, content curation, and reputation management. We understand that every brand is unique, which is why our pricing plans are designed to suit your specific needs. By investing in community management, you will witness tangible results, from increased brand loyalty to improved customer satisfaction. Let’s get started on your community management and experience the power of effective online engagement.

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