Have You Asked Yourself These 9 Questions for 2020?

Have You Asked Yourself These 9 Questions for 2020?

Here are 9 fast and dirty questions that you can answer so you can head into 2020 with crystal clear vision.    1. What worked for me in 2019? What worked in 2019? Honestly reflect on 2019 and think about the best marketing, campaigns, products or promotion you...
Chatbots: Get More Done by Doing Less

Chatbots: Get More Done by Doing Less

Once seen as helpful-but-expensive fringe products, chatbots are maturing into simple and powerful social tools with impressive cut-through.  Remember when email marketing was still shiny and new? Remember the thrill of getting emails from a select few brands you...
What are some good KPIs for a social media agency?

What are some good KPIs for a social media agency?

Social media and some marketing activities have been described as ‘intangible’ or ‘branding exercises’, this is nonsense. Here are some easily measurable social media key performance indexes you can consider: PRIMARY REPORTING METRICS: For Larger International &...
We’re so so sorry

We’re so so sorry

Businesses need to take responsibility for their actions, especially online and we see that a lot in social media community management. Not good enough: I’ll look into that I’ll get back to you We are sorry about your experience Sympathy rarely helps a customer or...
How long can you pay attention?

How long can you pay attention?

Us book readers are becoming more scarce. More of us are now listening to audiobooks, which are also now too long. Hello, podcasts. Watching videos and reading social media posts is increasing. And while the attention span for all of us is decreasing and we’re...