What are some good KPIs for a social media agency?

What are some good KPIs for a social media agency?

Social media and some marketing activities have been described as ‘intangible’ or ‘branding exercises’, this is nonsense. Here are some easily measurable social media key performance indexes you can consider: PRIMARY REPORTING METRICS: For Larger International &...
We’re so so sorry

We’re so so sorry

Businesses need to take responsibility for their actions, especially online and we see that a lot in social media community management. Not good enough: I’ll look into that I’ll get back to you We are sorry about your experience Sympathy rarely helps a customer or...
How long can you pay attention?

How long can you pay attention?

Us book readers are becoming more scarce. More of us are now listening to audiobooks, which are also now too long. Hello, podcasts. Watching videos and reading social media posts is increasing. And while the attention span for all of us is decreasing and we’re...